Care Pack Information

Your child has just been fitted with hearing aid/s. We have provided you with a basic care pack. You will however also be allocated to a Specialist Support Service (SSS) Teacher who will assist you at home and in your child's nursery or school.

The NDCS (National Deaf Children's Society) is an organisation who can provide further assistance and information. They also plan outings for hearing impaired children and can put you in touch with families with hearing impaired children. We would recommend that you ring the NDCS to provide you with a free family information pack.

A list of relevant contact numbers and addresses are included in this information pack.

The information and tools in the care pack will enable you and your child to take care of his/her hearing aid/s. It is important that you persevere and encourage your child to use his/her hearing aid/s as much as possible. Regular use of hearing aids should provide valuable information for developing speech and language.

Included in the care pack, are the following:

  • Hearing aid instruction booklet
  • Brown Hearing Centre record book
  • A list of battery centres
  • NDCS leaflet
  • Information leaflet on how to wash the ear mould
  • Information leaflet on how to re-tube the ear mould
  • Batteries, battery tool if battery doors are locked.
  • Puffer, threader, tubing and kiddy-clip


The batteries for the digital aids last 7 days. The batteries therefore, need changing every 7 days. You will get a supply of batteries today. The brown record book has your child's name on the front and details of their hearing aid(s) inside. When the supply of batteries is running low, new ones can be obtained in the following ways:

  • Take the brown record book to the Hearing Centre during the opening times shown.
  • Attend one of the centres listed on the Battery Centres leaflet in the care pack.

Washing the ear mould

The tube of the ear mould should not be blocked. When you take the hearing aid out in the evening, wipe it with a wet cloth. You do not need to wash the mould every day. You can wash it once a week or every two weeks depending on how dirty it is. Do not remove the soft tubing from the mould, but remove the mould with the tubing from the ear hook/elbow of the aid. You can use the puffer to dry the tubing after washing. See instruction leaflet.

Re-tubing the ear mould

The transparent tubing that connects the ear hook/elbow of the aid to the ear mould should be clear and soft. It should not be discoloured and hard. Normally a change is needed every 3 to 6 months, or when the current tubing does not fit well anymore.

The threader in the care pack can be used to change the tubing. If you have difficulty pushing the tapered end of the tubing into the ear mould the threader can be pushed through the ear
mould in the opposite direction to hook the tubing and pull it through. Your SSS teacher can help you with this. See instruction leaflet.

At your first fitting appointment, there is a lot of information to take in. You can arrange an appointment with your SSS teacher to go through the care pack with you. Should the hearing aid break down, or your child needs new moulds, please ring the hearing centre for an appointment.

Download the 'Care Pack Information' leaflet