Is the hearing aid switched on? Switch hearing aid to the ON setting.
Check you have a battery in the hearing aid! Put battery in hearing aid.
Is the correct listening programme selected? Select correct programme or switch position e.g. M.
Is the hearing aid in the T programme position by mistake? Select the Microphone programme.
Is the battery in the right way around? Remove the battery and put in correct way around. If you have to force the battery draw to close its probably in the wrong way around.
Is the volume turned down and not at the correct level? Turn volume wheel (if active) to correct user setting.
Still No sound? Remove the sticky tab from the new battery and place in hearing aid.
Check that the earmould tubing is not blocked with wax: Tubing needs to be unblocked e.g. Using a blower to blow wax / debris out of tubing.
Is the tubing twisted or squashed? Tubing requires replacing (see video Retubing your Earmould).
Are there droplets of condensation/moisture in the tubing? Remove tubing from the elbow of the aid, blow down the tubing to remove droplets.
If you have checked everything but your hearing aid is still not working, please contact the Hearing Centre on 0121 424 0888 to arrange a hearing aid repair appointment.